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The good, the bad, but mostly the ugly: Adherence to ...
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The good, the bad, but mostly the ugly: Adherence to RUSA guidelines during encounters with inappropriate behavior online
The good, the bad, but mostly the ugly: Adherence to RUSA guidelines during encounters with inappropriate behavior online
Name:Personal
Chaudhuri, Jayati Role :Text(marcrelator)
creator
Chaudhuri, Jayati Role :Text(marcrelator)
creator
Name:Personal
Maness, Jack M. Role :Text(marcrelator)
creator
Maness, Jack M. Role :Text(marcrelator)
creator
Name:Personal
Naper, Sarah Role :Text(marcrelator)
creator
Naper, Sarah Role :Text(marcrelator)
creator
typeOfResource
text genre
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Place
American Library Association
Place :Text
United States (keyDate="yes")
2009
dateCaptured
dateCaptureddateCaptured
American Library Association
Place :Text
United States (keyDate="yes")
2009
dateCaptured
dateCaptureddateCaptured
Language:Text
English
English
Physical Description
born digital
12 pages
born digital
12 pages
abstract
Using a scoring rubric based on RUSA’s “Guidelines for Behavioral Performance of Reference and Information Service Providers” (RUSA Guidelines), librarians’ performance in 106 chat reference transcripts in which a patron was determined to be acting inappropriately were compared to 90 randomly chosen transcripts from the same time period in which no inappropriate behavior was identified. Librarians serving appropriately behaving patrons scored significantly better on two of five major dimensions of the RUSA Guidelines. Recommendations for librarians serving inappropriately behaving patrons and for improving the two affected dimensions are given. note
Published in: Reference & User Services Quarterly, 49(2): 151-162
Subject
RUSA guidelines
RUSA guidelines
Subject
Chat reference
Chat reference
Subject
Virtual reference
Virtual reference
Subject
Inappropriate behavior online
Inappropriate behavior online
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Part
detail:volume
Part Number49
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detail:issue
Part Number2
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extent
Start151
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extent
End162
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extent
Total Pages12
identifier:ISSN
1094-9054
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(usage="primary display")
http://hdl.handle.net/10176/cogru:149
http://hdl.handle.net/10176/cogru:149
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Copyright is held by the publisher.
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English :Code(ISO639-2B)
eng
English :Code(ISO639-2B)
eng
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